Steppix Return Policy
If you are not satisfied with your Steppix, you can request a return within 30 days after your delivery. We offer a 30-Day Home Trial for first-time purchasers of each of our physical products in which you will receive a full refund on your Steppix product. Unless you are eligible for our Home Trial Offer, this Return Policy applies.
Steppix ’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accident subject.
Because of the size and weight of our dance products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your Steppix. Returns will be charged an additional return shipping fee of 21 euros or more, depending on your location.
If your Steppix product is returned in damaged condition, or otherwise has signs of abuse, Steppix reserves the right to refuse a refund or to charge additional restocking fees, at Steppix’s sole discretion.
All returns must be made within 30 days of purchase and must be shipped with the original packaging. Steppix is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only. To initiate a return, please contact us at firstname.lastname@example.org.